Service and Support
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The Radiant one stop - turn key solution is very attractive to our diversified group of clients. This diversity gives us a leg up on our competition. Another thing that has won us so much business over the years is the ability to customize our software. Microsoft SQL, the engine that drives this robust package, gives us great flexibility in the marketplace. The core package works great for the biggest part of our client base, but we do come across many installs where they have another area of their business they would like to integrate with the retail portion. Because of the open architecture of our software we can most often meet these needs.
One example is a grocery store that also had a mini-storage business on the property. We were able to adapt CounterPoint to not only rent these buildings during the checkout procedure but also automatically bill the storage customers each month. Another modification was for a liquor store. They do check cashing and we built a modification to take out predetermined service fees based on the amount of the check. Some of the programmers have said if we can write it down on paper they can write the code to implement it. Go ahead – it’s your turn to challenge them.